Shipping Policy

LindoniaShop — operated by Lindonia LLC

This Shipping Policy applies to all orders placed through LindoniaShop and delivered within the United Kingdom.

Processing Time

Orders are processed within 1 to 3 business days (excluding weekends and public holidays) once payment is confirmed. You'll receive a confirmation email once your order has been dispatched.

Delivery Times

Standard delivery to the UK typically takes 8 to 15 business days from the dispatch date, with most orders arriving around 12 days.

Delivery times are estimates and are not guaranteed, as they can be affected by:

• The delivery location
• Customs processing
• Carrier delays
• Public holidays or weather conditions

Your legal right: Unless we agree otherwise with you, we will deliver your order within 30 days of the day your order is placed. If we are unable to deliver within 30 days, you may contact us to agree a new delivery date or to cancel your order for a full refund.

Order Tracking

Once your order is dispatched, you'll receive an email with a tracking number. Please note tracking information can take up to 48 hours to update in the carrier's system. If you don't receive a tracking number, contact us at hola@lindoniashop.com.

Customs and Import Charges

Depending on your location and the value of your order, your parcel may be subject to import duties, taxes or handling fees applied by customs or the carrier on arrival. Any such charges are determined by the authorities and are outside our control. Where they apply, they are the responsibility of the customer. If you have any questions before ordering, contact us at hola@lindoniashop.com and we'll help where we can.

Shipping Delays

While we are not responsible for delays caused by carriers, customs or events genuinely beyond our control (such as extreme weather or major logistics disruptions), we will always do our best to help you track and resolve any issue. If a delay means your order does not arrive within 30 days, your right to a refund under the section above applies.

Incorrect Shipping Address

It's your responsibility to provide a complete and correct delivery address at checkout. If you notice an error, contact us immediately after placing your order — we cannot change the address once the order has been dispatched. Orders sent to an incorrect or incomplete address provided by the customer, and returned to us as undeliverable, may incur additional postage for redelivery.

Customer Support

For any shipping questions:

LindoniaShop — operated by Lindonia LLC New Mexico, United States (ZIP 87110) 📧 hola@lindoniashop.com