Privacy policy

Privacy Policy

Last updated: 14 January 2026

Lindonia LLC ("Lindonia", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit www.lindoniashop.com (the "Site"), make a purchase, use our services or contact us.

This policy is written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Lindonia LLC New Mexico, United States (ZIP 87110) 📧 hola@lindoniashop.com

If you have any questions about this policy or how we handle your data, please contact us at the email above.

2. Personal Data We Collect

Information you provide directly

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Account details (if you create an account)
  • Order, return and enquiry history
  • Communications with customer support

Information collected automatically

  • IP address
  • Device and browser type
  • Pages visited and actions taken on the Site
  • Data collected through cookies and similar technologies

Information from third parties

  • Payment and e-commerce platforms (e.g. Shopify, Stripe, PayPal)
  • Analytics and marketing providers
  • Social media platforms, if you interact with our content

3. How and Why We Use Your Data (Legal Bases)

Under UK GDPR we must have a legal basis for each use of your data. We rely on the following:

Purpose Legal basis
Processing, managing and delivering your orders Performance of a contract
Providing customer support Performance of a contract
Sending order confirmations and service notices Performance of a contract
Sending marketing emails and promotions Consent (which you can withdraw at any time)
Improving Site security, performance and experience Legitimate interests
Preventing fraud and unauthorised activity Legitimate interests / legal obligation
Complying with legal and regulatory obligations Legal obligation

Where we rely on legitimate interests, we balance those interests against your rights and only proceed where yours are not overridden.

4. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, analyse Site traffic and performance, improve your browsing experience, and display relevant advertising (for example through Meta/Facebook and analytics providers).

Under PECR, non-essential cookies — including advertising and analytics cookies such as the Meta Pixel — are only set with your prior consent. When you first visit the Site you'll see a cookie banner where you can accept or reject non-essential cookies, and you can change your choice at any time through our cookie settings. Strictly necessary cookies (needed for the Site and checkout to work) do not require consent.

We also honour Global Privacy Control (GPC) signals where your browser supports them.

5. When We Share Your Data

We share your personal data only with:

  • Essential service providers — payment processors, shipping carriers and technology platforms that help us run the Site and fulfil orders.
  • Marketing and analytics providers, on a limited basis and in line with the law.
  • Government or regulatory authorities, where legally required.
  • Parties involved in a merger, acquisition or business reorganisation.

We do not sell your personal data.

6. International Data Transfers

Some of our service providers (including Shopify, Stripe, PayPal, our email/marketing platform and Meta) process data in the United States and other countries outside the UK. When we transfer your personal data outside the UK, we ensure it is protected by appropriate safeguards required under UK GDPR, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries the UK Government recognises as providing adequate protection.

You can contact us at hola@lindoniashop.com for more information about these safeguards.

7. Data Security and Retention

We use reasonable technical and organisational measures to protect your personal data. However, no system is completely secure.

We keep your personal data only for as long as necessary for the purposes described in this policy, or to meet legal, accounting or contractual obligations. As a general guide, order and transaction records are retained for up to 6 years to comply with tax and legal requirements, and marketing data is kept until you withdraw consent or become inactive.

8. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict or object to how we process your data
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time (for example, unsubscribe from marketing)

To exercise any of these rights, email us at hola@lindoniashop.com. We may ask you to verify your identity first. We will respond within one month.

Right to complain: If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO), at www.ico.org.uk or by calling 0303 123 1113. We'd appreciate the chance to address your concerns first, so please contact us before approaching the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational or business changes. The current version will always be available on this page and will show the date it was last updated.

11. Contact

LindoniaShop — operated by Lindonia LLC New Mexico, United States (ZIP 87110) 📧 hola@lindoniashop.com