Refund policy

Returns & Refunds Policy

LindoniaShop — operated by Lindonia LLC

At LindoniaShop we want you to be happy with your purchase. This policy explains your legal rights under UK law and how to return an item. Nothing in this policy affects your statutory rights.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods.

  • You do not need to give a reason.
  • To cancel, simply email us at hola@lindoniashop.com with your order number and a clear statement that you wish to cancel. You may use our model cancellation form (available on request), but you don't have to.
  • After cancelling, you have a further 14 days to return the goods to us.

2. Our 60-Day Satisfaction Guarantee

In addition to your statutory 14-day right above, we back every order with a 60-day satisfaction guarantee. If you're not happy with your purchase for any reason within 60 days of receiving it, contact us for a return and refund — even if the product has been opened or used. This is a voluntary goodwill promise on top of, and does not replace, your legal rights.

This guarantee is offered at our discretion and may be changed or withdrawn at any time. Any change applies only to orders placed after the change is published; it never affects orders already placed.

3. Condition of Returned Goods

  • Items should be returned in their original condition where possible.
  • You are entitled to inspect goods as you would in a shop. If the value of the goods is reduced because you handled them more than necessary, we may deduct a reasonable amount from your refund.
  • Proof of purchase (order confirmation email or order number) is required.

4. How to Start a Return

  1. Email hola@lindoniashop.com with:
    • Your order number
    • Whether you are exercising your 14-day cancellation right or the 30-day goodwill return
    • The reason (optional for the 14-day right)
  2. We'll reply with return instructions and the return address.

Please wait for our confirmation before sending anything back.

5. Return Shipping Costs

  • Change-of-mind returns: You are responsible for the cost of returning the goods to us, unless the item is faulty, damaged or incorrect.
  • Faulty, damaged or wrong items: We cover the cost of return, and you are entitled to a full refund including original delivery.

6. Refunds

  • Once we receive and inspect your return, we'll notify you of approval.
  • Approved refunds are made to your original payment method within 14 days of receiving the returned goods (or, for cancellations before dispatch, within 14 days of your cancellation).
  • We refund the price of the goods plus the standard delivery cost you originally paid. If you chose a more expensive delivery option, we refund only the standard rate.
  • The time for funds to appear may vary depending on your bank or card provider.

7. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If your item is faulty, damaged or not what you ordered:

  • Contact us at hola@lindoniashop.com as soon as possible with clear photos of the product and packaging.
  • Within 30 days of receipt you are entitled to a full refund.
  • After 30 days we will offer a repair or replacement, and a refund where a repair or replacement isn't possible.
  • We cover all return shipping costs for faulty, damaged or incorrect items.

8. Exchanges

We don't currently offer direct exchanges. If you'd like a different product, please return the original item and place a new order separately.

9. Non-Returnable Items

Our 60-day satisfaction guarantee applies to opened and used products. The only item excluded from returns is:

  • Gift cards (exempt from the cancellation right by law).

Please note: sale, clearance and reduced-price items are not excluded — they carry the same 14-day cancellation right, and the same satisfaction guarantee, as full-price goods.

10. Undelivered Orders

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout. If a parcel is returned to us as undeliverable, please contact us to arrange redelivery (additional postage may apply).

11. Contact

For any questions about returns or refunds:

LindoniaShop — operated by Lindonia LLC New Mexico, United States (ZIP 87110) 📧 hola@lindoniashop.com